Q. Do you have good installers?

A. All of our installers are subcontractors that have been working with Kirby’s for many years. We value every aspect of the installation and have found the best group of installers that will uphold our high standards of quality and communication.

Q. What makes you better than the other companies in the area?

A. Our team of knowledgeable professionals! We come to work every day looking to make our clients’ visions a reality. Our team has over 150 years of experience and they will make sure to find the best fit for your project. We want all our customers to feel as though they are family when they finish working with Kirby’s.

Q. Do your sales people use high pressure to close the sale?

A. Absolutely NOT. We do not work off commission and have no hidden agenda. Our salespeople love what they do and want to provide the best product for each individual application. We are here as a resource and will provide our professional opinions.

Q. Are your products warranted?

A. All our products come with a Manufacturers warranty. That warranty varies, and our team of professionals is here to help when it comes to understanding manufacturers’ warranties.

Q. Do you offer free estimates?

A. Yes, we do. All our estimates are free.

Q. Can you give me a price over the phone?

A. There are a lot of variables to come into play when working up fair pricing for your project. It is because of that we don’t provide pricing over the phone. Our typical process starts with a call to understand your project, then an in-home free estimate. After we look at your project, we will provide pricing within 24 hours.

Q. Do you install the products?

A. Many of them, yes.  We can install of our flooring, windows, doors, decks and awnings products.

Q. Can we just stop in your showroom or do we need an appointment?

A. Our team is here to assist you, so no appointment is needed.  We know that remodeling can be a huge decision and we are here to help walk you through each step and answer each question.

Q. Are your installers Licensed and Insured?

A. All our installers are licensed, insured, and background checked to ensure the highest level of quality and customer satisfaction.

Q. Do you offer retail sales?

Q. Yes. We sell to the public, contractors, and new home builders.