Q. Do you have good installers?
A. All of our installers have been with us for years and they are the best at what they do. They are all bonded and insured so you can rest assured that they will treat your job with the same quality that Kirbys is known.
Q. Are the products guaranteed?
A. All of our products come with a guarantee from the manufacturer. The guarantees range depending on the product and manufactures but we will be glad to let you know what each product offers.
Q. Why are you better than the big box store down the street?
A. We are a family owned and operated business for over 44 years. Our team has been with us a long time and has the expertise to make sure you are getting the product and service that fits your need and will last.
Q. Do your sales people use high pressure to close the sale?
A. Absolutely NOT. We have no commissioned sales people. The people that come, measure, show you around the showroom or discuss a product have no hidden commission agenda. Their entire focus is giving you the service you deserve.
Q. Do you offer free estimates?
A. Yes we do. Because so many of our products differ in grades, we can not just give you a price over the phone. Once we have an idea of the measurements and we know which brand and grade you are looking for, we will gladly give you a free estimate.
Q. Do you offer cash and carry service?
A. Sure do. Any of our products can be cash and carried or delivered to your home.
Q. Can you just give me a general price over the phone?
A. We care about our customers and their needs. Because of that, we don't offer the cheapest product we can get. However, because we also don't have the costs associated with the big box stores, we can offer a competitive price. Because we offer such a variety, it is impossible to just give a general price over the phone without knowing which product and grade you are considering
Q. Do you install the products?
A. Many of them, yes. We can install of our flooring, windows, doors, decks and awnings products.
Q. Can we just stop in your showroom or do we need an appointment?
A. Our team is here to assist you, so no appointment is needed. We know that remodeling can be a huge decision and we are here to help walk you through each step and answer each question.